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We follow 10 principles for working with people and communities 

  1. Put the voices of people and communities at the centre of decision making and governance.
  2. Understand our community’s needs, experience and aspirations for health and care, with a strong focus on underrepresented communities.
  3. Involve people at the start in developing plans and feedback how their engagement has influenced decision-making and ongoing service improvement, including when changes cannot be made.
  4. Ensure that insight from groups and communities who experience health inequalities is sought effectively and used to make changes in order to reduce inequality in, and barriers to, care.
  5. Build relationships with underrepresented groups, especially those affected by inequalities, ensuring their voices are heard to help address health inequalities.
  6. Work with Healthwatch and the voluntary, community and social enterprise (VCSE) sector as key partners.
  7. Through partnership working, co-production, insight and public engagement address system priorities in collaboration with people and communities, demonstrating accountable health and care.
  8. Use community development approaches that empower people and communities, building community capacity. 
  9. Provide clear and accessible public information about vision, plans and progress, to build understanding and trust.
  10. Learn from what works and build on the assets of all ICS partners – networks, relationships and activity in local places – to maximise the impact of involvement.