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The pandemic is not over. GP practices have been working hard all through the pandemic to continue delivering services. To protect everyone, we must maintain safe infection control and minimise unnecessary physical contact.


How practices are working now

All appointments at GP practices are being triaged. This helps keep you safe and makes sure people with the greatest need are seen first.

What is triage?

You will be assessed to decide:

  • who needs to be seen in person
  • who needs a phone consultation
  • who needs a video consultation
  • which healthcare professional will be able to provide you with the best care.

Why do receptionists ask personal questions?

GP reception staff are a vital part of the healthcare team and ask questions to direct you to the best support. They are skilled in assisting with triage and treat all information confidentially.


I wanted to see my GP, so why am I seeing someone else?

Many GP practices now include a range of professionals – like advanced nurse practitioners – who can diagnose and treat health conditions. This ensures that you see the right person, at the right time, more quickly.


Where else can I get help?

Our health services are under enormous pressure, but we are open and here is needed. You can help us help you by making sure you get the right care appropriate to your needs, in the right place, at the right time.

Visit the NHS website for advice on common symptoms and a list of local services. You can also speak to your community pharmacist for advice on minor illnesses. Find your nearest pharmacy: www.nhs.uk/service-search/find-a-pharmacy

Visit our choose well pages to find out about the range of services in Somerset. By choosing the right healthcare service for your needs, people with minor illnesses will be able to be seen more quickly by using more local services such as Minor Injury Units or pharmacies.


Thank you for being a patient patient

Please continue to be kind to practice staff.