PALS and Complaints
Contacting us
Our Patient Advice & Liaison Service (PALS) and Complaints team provide a confidential service that is here to help when you need advice or you have concerns, suggestions or compliments - we do not provide clinical advice or have access to patient information. We aim to work with you to resolve any enquiries or concerns as soon as possible.
If your concerns relate to a single provider, such as a hospital or GP practice we recommend contacting them directly. Contact information can be found on their website - or the links below for most services. However, if your concerns involves multiple providers, please contact us.
If you are unable to resolve concerns with the service, and you wish to make a formal complaint, then you can contact our PALS team to discuss what options you have and how we can investigate complaints.
NHS Somerset recognises that complaints, concerns and feedback are a valuable source of information about the quality and safety of the services that we commission (pay for). We have processes in place to monitor and manage all feedback that we receive to improve services.
Housebound Vaccinations: How to find out who is responsible for your vaccinations:
1. Your GP surgery can confirm if you are coded as housebound and eligible for vaccination. This helps make sure you are contacted in the right way.
2. Your GP surgery can tell you if they are opted in or opted out for providing your vaccinations.
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- ‘Opted in’ means your surgery is responsible for arranging both your flu and COVID vaccinations.
- ‘Opted out’ means the Somerset Foundation Trust (SFT) Outreach Team will arrange your COVID vaccination, while your surgery will still give flu vaccinations (unless your practice has a specific agreement with SFT to administer both vaccinations).
If you are housebound and aged 75+ or have a weak immune system you will be contacted before 31 January 2026 to book your COVID vaccination. This may not happen straight away, so don’t worry if you get reminders from NHS England, these are not local reminders - you have not been missed. You can find more information about vaccinations here: Vaccinations - NHS Somerset ICB
Other useful information
A-Z of frequently used services.
These will not open a new page, this list includes ICB (in bold) and external providers.
- Armed Forces Support
- Citizens Advice (health services and cost)
- Wheelchairs & community Equipment
- Continuing Healthcare (CHC)
- Covid-19 vaccination
- Equality, diversity and inclusion
- Find your local integrated care board (ICB) - NHS
- Local Health Services
- Mental Health Services
- Modern Slavery and human trafficking
- Not normally funded treatment (EBI)
- Our Somerset (heath and care across Somerset)
- Pain Management in Somerset
- Patient transport
- Somerset Maternity Voices Partnership
- Somerset Council
- Special Educational Needs and Disability
- Welcome to GOV.UK
- Which NHS service should I use?
Contact form
Please use the below form for any concerns, queries or compliments. Do not worry about your spelling or grammar.
If your concerns are regarding a hospital in Somerset, please contact Somerset NHS Foundation Trust: Patient advice and liaison service (PALS) - Contact Us / Get Involved
