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Citizens Panel

The panel offers an opportunity for all people across the county to get involved in our engagement work and have their say. Taking part as a panel member means we continuously hear and respond to you.  Some of the activities a member may be involved in include; filling in a survey, attending a focus group (in person or online), or giving feedback on proposed changes to healthcare. By sharing their views, members help us to provide better quality care in a way that matters the most to local residents.

Join our Citizens’ Panel.

Become a People Champion 

A People Champion is a patient or member of the public who volunteers to work with us on a specific piece of work, including digital.  People Champions often join committees and working groups to bring their lived experience, skills, knowledge and commitment, providing a lay perspective to the planning, development and commissioning of health services. As a People Champion, you might represent groups of patients and carers, share insight of specific health conditions, or represent particular localities or communities in the county. By becoming a People Champion, you bring the voice of the service user to the fore. 

PPG Network 

GP Practices in Somerset have Patient Participation Groups (PPGs). PPGs work in partnership with their GP practice and are vital in ensuring that the patient voice is heard. PPGs act as “critical friends” to their respective surgery, looking at how the surgery currently works, setting objectives for the coming year and agreeing how they can help to achieve those objectives. In Somerset, we have a countywide network of PPG Chairs who meet together on a bimonthly basis. The network share best practice and new ways of working. The Engagement team joins the network to ensure we hear from and work with local PPGs.

Interested in joining?  
Contact your local GP surgery for details of your PPG and get involved in shaping NHS health services within Somerset.

We work with:

  • Healthwatch Somerset who are the independent voice representing residents across Somerset
  • We have partnerships with Spark Somerset and Diversity Voice to ensure we reach and represent people and communities across the diversity of Somerset

Community assets-based approach – working with our colleague organisations at grassroots

Somerset Engagement Advisory Group (SEAG)

We convene the Somerset Engagement Advisory Group, chaired by Healthwatch Somerset, which is a formal networking space to ensure that we continuously listen, feedback and are held accountable for our work that impacts on People and Communities. SEAG has membership from many different community groups, voluntary organisations, charities, local community and voluntary services and others. Members are often ‘experts by experience’ and bring a wealth of knowledge and experience to the group. The Group acts as a critical friend within a safe space, providing constructive challenge and feedback on our work programmes, policy areas, and the engagement approaches used to inform them.

ICS Engagement Leads Network 

We work with our engagement colleagues across the system to share best practice and ensure we are always improving. This network includes membership from voluntary sector partners and Healthwatch Somerset, and is one of the ways we will co-ordinate and collaborate across the ICS. The aim is to ensure our engagement work will align to our ICS population health management priorities and health inequalities work. Population health management seeks to improve population health by using data driven planning and the proactive delivery of care to help achieve better health outcomes.

Somerset Maternity Voices Partnership 

Work to make sure that the voices of people who have used or are using the maternity services in Somerset are heard by NHS Somerset.

Somerset Parent Carer Forum 

This forum ensures parent carers are a visible and empowered voice in decisions affecting families, children and young people with disabilities. Providing opportunities for parent carers to share their experiences, NHS Somerset and our colleagues at Somerset County Council have a better understanding of SEND needs in Somerset.

Carers’ Voice Somerset 

Is an influencing body concerned with improving the lives of carers in Somerset. Carers’ Voice Somerset brings together carers, former carers, local providers, NHS Somerset and Somerset County Council commissioners to advise and make recommendations on the joint development of health, social care and related services.

Sign up to receive our Engagement bulletin

Would you like to keep informed about changes and developments in the NHS locally and other services in Somerset? Find out more about opportunities to make your voice heard? Are you interested in getting involved in shaping health services?  

Please click below to read our engagement weekly bulletin for patients, carers and members of the public in Somerset.

If you are involved in your community and you’d like to include information about relevant events, meetings and activities in our bulletin, please contact the Engagement Team email: or call 01935 384022.